It has been wondered whether Robotic Process Automation (RPA) and Artificial Intelligence (AI) are just buzzwords. What is RPA and what are the benefits of it? Robotic Process Automation refers to technology that can be used to automate routine tasks in various processes. The original core idea of RPA was to mimic the tasks performed by humans. Manual work phases that do not require particular decision-making skills or expertise are a constant drain on a company’s employee resources, which could be spent on more challenging tasks. In situations like these, RPA can free up to 90 % of work time from manual tasks, allowing employees to spend more time on productive tasks.
How does a software robot work?
A robot is a software application installed on a workstation or virtual server, which can be programmed to perform various workflows within a company’s existing applications. Robots use the same user interfaces as humans, so their workflows mainly consist of logging into applications, moving files and folders, copy-pasting data, filling in forms and more. In most cases there is no need to make any changes to the applications where the robot will operate. This makes the implementation and development of robots much easier.
Robots are able to perform certain tasks independently, like sorting e-mail messages based on their contents. Alternatively, robots can work together with humans, so that humans can direct robot’s work in more detail. The robot will still perform the manual and repetitive parts of the task, for example retrieving various types of data from different systems. Human can easily specify the information that is needed and after receiving these specifications, the robot will begin to perform the retrieval tasks and will notify when the task is complete and where the data is stored.
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What are the benefits of RPA?
In addition to significant cost savings, RPA provides other benefits as well. Allowing employees to focus on areas, such as developing business and customer services, or solving more demanding issues, will have a positive effect on employee satisfaction. RPA will also allow companies to commence projects that require a large amount of work hours. Robots can work on these projects that would otherwise be too time-consuming. Robots do not make typos and they never get tired of manual work. They do not care about their work environment and even report their own errors to their users.
A robot is not suitable for all tasks, however. Human experts and professionals will still be needed in the future for tasks requiring human intelligence, but robots can serve humans along the way as tireless helpers.
RPA customer experiences
Staria has implemented RPA solutions of all sizes for both Staria’s internal needs and external customers. Here are the experiences of three customers.